Groupon Customer Service Story | Zendesk
https://www.zendesk.com/customer/groupon/
WEBGroupon now employs nearly 2,000 customer support agents, who handle nearly 30,000 tickets per day. Macros, which are predefined answers to commonly asked questions, are Groupon’s favorite feature. These macros help Groupon train its agents to deliver one of the company’s customer service hallmarks: one-touch resolution.
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