WebSee why our customers love Genesys Cloud. +1.888.436.3797. Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
WebCreate exceptional experiences with Genesys contact center software. Genesys makes it easy to deliver better customer and agent experiences. Request a free demo to see how our cloud call center software enables great customer service. Simplify your call center operations and the demands on IT.
DA:26PA:89MOZ Rank:16
Genesys Cloud Platform - Experience as a Service | Genesys
WebModernize your contact center with a composable CX platform. Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and AI give you rapid innovation, agility and resilience.
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Genesys Contact Center and Customer Service Solutions
WebDeliver exceptional customer support with a customer service software solution. Learn how your business can benefit from a cloud contact center today.
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Contact Center Technology - All Capabilities | Genesys
WebCreate accurate, flexible schedules in minutes. Have the right support in place — even when demand spikes. The right contact center technology makes providing great customer experiences easy, from call center basics to our latest CX innovations.
DA:83PA:97MOZ Rank:60
Enterprise Call Center Software Solution | Genesys
WebManage complex experiences with enterprise contact center software. Transform your contact center into an experience center virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact center software. Support your larger digital transformation initiatives.
DA:81PA:97MOZ Rank:81
The Top 20 Genesys Contact Center Capabilities - CX Today
WebJun 1, 2022 · 1. An ACD System. Kicking things off with the most basic of CCaaS tools, the Genesys ACD enables skill-based, omnichannel routing, delivering contacts to virtual agent groups and paving the day for detailed reporting. It also supports remote and hybrid operations. 2. Predictive Routing.
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Architecture and Open Platform Capabilities | Genesys
WebFuture-proof your contact center with an open platform. As a single AI-powered platform designed to evolve, Genesys Cloud is inherently more agile, secure and globally available than other solutions. It also delivers a better user …
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12 Genesys Contact Center Features that Improve CX
WebSep 15, 2023 · The Genesys Contact Center platform is a comprehensive cloud-based toolkit for customer service, sales, and CX teams. In 2023, the company announced its platform had more than 1 million global users, thanks to …
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Genesys Reviews, Ratings & Features 2024 | Gartner Peer Insights
WebThe platform is highly stable and flexible that enables quick and efficient contact centre deployments globally. As a CCaaS platform, the continuous innovation and weekly release cycles mean that you always have access to the latest updates and feature sets.
